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{"sheet":"1. Worksheet Information","index":0,"n_rows":17,"n_cols":4,"rows_kept":17,"cut":false,"hidden":false,"merged":[[14,0,16,0],[8,0,13,0],[6,0,6,3],[0,0,0,3],[1,1,1,3],[2,1,2,3],[3,1,3,3],[4,1,4,3]]}
["Table of Contents - Spreadsheet Tabs"]
["1. Worksheet Information","Identifies the contents of this workbook"]
["2. Instructions","Instructions for completion of this RFP attachment"]
["3. Outcomes","Contains the detailed outcomes and related information"]
["4. Code Values","Contains code values for vendor response in Tab 3. Outcomes Column F"]
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["Tab 3. Outcomes: Field Definitions"]
["Section","Column","Description","Corresponding Values"]
["Detailed Outcomes","Title ","Title of the outcome.","N/A"]
[null,"Source","Regulatory source from which the outcome is derived.","CFR Reference\nCMS Required Outcomes by Module\n"]
[null,"Outcome","Description of the desired outcome.","N/A"]
[null,"Measurement Criteria","Metrics and data used to determine performance for the outcome.","N/A"]
[null,"Performance Standard","Description of how the outcome will be measured.","N/A"]
[null,"SLA ID#","References Appendix 2 associated SLA(s) tied to the outcome performance standard (if applicable).","N/A"]
["Vendor Response Area\n(blue fields only)","Vendor's Disposition","Vendor response indicating their compliance with the outcome.","Will Meet\nWill Not Meet"]
[null,"Attachment","Vendor reference to the RFP attachment where additional information regarding the outcome can be found. \nThe standard response (Attachment G: Response to SOW) is pre-populated for the convenience of the vendor.","RFP "]
[null,"Section\nPage #","Vendor reference to the appropriate proposal response section and page number where additional detailed information about the outcome can be found.","N/A"]

{"sheet":"2. Outcomes Instructions","index":1,"n_rows":1,"n_cols":1,"rows_kept":1,"cut":false,"hidden":false,"merged":[[0,0,0,11]]}
["Vendor Instructions for completing Tab 3. Outcomes"]

{"sheet":"3. Outcomes","index":2,"n_rows":19,"n_cols":9,"rows_kept":19,"cut":false,"hidden":false,"merged":[[0,0,0,2],[10,5,10,8],[10,0,10,4]]}
["Vendor Instructions"]
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[]
[]
[]
[]
[" "]
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["DETAILED OUTCOMES",null,null,null,null,"Vendor Response Area"]
["Title","Outcomes","Measurement Criteria","Performance Standard","SLA ID#","Vendor's Disposition","Attachment ","Section ","Page #"]
["PRE 1 - Status Reports ","The vendor must provide monthly reports identifying the status of the activities, including any issues.","Timely delivery of reports.\n\nInclusion of key sections.\n\nReadability, concise language and formatting.\n\nClear status and mitigation actions for issues.\n\nInclusion of action items with owners and due dates in alignment with project schedule.","100% of reports submitted on time, void of discrepancies in reported vs. actual progress, and include all agreed upon key sections, known issues and risks, and current and outstanding action items. ","SLA-002"]
["PRE 2 - Process Evaluation","Produce thorough assessments of current operational processes and application modalities to identify inefficiencies, bottlenecks, and areas for improvement.","Number of processes reviewed vs. total in scope.\n\nDepth of evaluation (e.g., time tracking, stakeholder input, workflow mapping).\n\nIdentification of gaps, redundancies, or pain points.\n\nConnection between findings and proposed changes.","100% of processes in scope reviewed within project timeline.\n\nEach evaluation includes at least 3 data sources (e.g., time data, interviews, workflow audit).\n\n100% of recommendations supported by findings.\n\n90% of recommendations deemed feasible by leadership and process owners.","SLA-002"]
["PRE 3 - Staff Evaluation","Identify and document the key functions, roles, and skills required for optimal organizational performance.\n\nProvide realistic and prioritized strategies to close gaps through hiring, training, or role redesign.\n\nOptimize the use of existing resources in local and central offices.\n\n","Assessment of resource allocation efficiency in local and central offices.\n\nCompletion of skill inventories or assessments for all staff.\n\nUse of performance data, training history, and manager input.\n\nAlignment of current roles to defined functional requirements.\nNumber and type of skill/role gaps identified.\n\nBreakdown by team, department, or function.\n\nIdentification of overstaffing or understaffing.","100% of critical business functions documented.\n\nEach role includes detailed responsibilities and skill/competency profiles.\n\nFunctional requirements validated by relevant team leads or managers.\n\n100% of departments/functions included in the gap analysis.\n\nGap report includes both qualitative and quantitative findings.\n\nPrioritization of gaps based on operational impact.\n\nProvide actionable recommendations to reduce resource wastage by 10%.","SLA-001"]
["PRE - 4 Business Process Improvement Recommendations","Systematically identify inefficiencies, redundancies, and high-impact areas for improvement.\n\nDesign and document feasible, value-adding process improvements based on data and stakeholder input.\n\nSuccessfully roll out approved changes to improve efficiency, quality, or customer satisfaction.\n\nAchieve measurable improvements in process performance and service levels.\n\nEnsure new processes remain effective over time and are refined as needed.","Level of user adoption or compliance with new process.\n\nUse of performance dashboards or metrics for ongoing tracking.\n\nComparison of baseline vs. post-implementation metrics.\n\nImprovement in KPIs such as cycle time, error rate, backlogs, etc.\n","At least 1 improvement opportunity identified per process reviewed.\n\n95%+ process users trained and following the new workflow within 2 weeks of rollout.\n\nMonitoring in place for 100% of improved processes.\n\nAt least one follow-up review conducted within 3 months of implementation.\n\nAdjustments made for 75%+ of processes where issues or new opportunities are identified.\n","SLA-002"]
["PRE - 5 Standard Operating Procedures","SOPs are developed in alignment with organizational goals and regulatory requirements, are clear, concise, and user-friendly.\n\nSOPs are accessible and regularly updated.\n\nStaff are trained and compliant with new SOPs.\n\nSOP development process is efficient and collaborative.\n\n","SOPs reflect current organizational policies and procedures.\n\nSOPs comply with industry-specific laws and regulations.\n\nSOPs include clearly defined scope, purpose, responsibilities, and procedures.\n\nSOPs are stored in a centralized, accessible repository where version control is maintained.\n\nTraining is provided for all relevant SOPs.\n","100% of SOPs reviewed and approved by compliance/legal teams.\n\nAt least 90% of SOPs include documented alignment with relevant policies.\n\nRelevant employees complete SOP training within 30 days of release.\n","SLA-002"]
["PRE - 6 Performance Measurement","Establish a Performance Measurement System to evaluate reengineered process effectiveness.\n\n ","Establish metrics, aligning KPIs with federal and Commonwealth objectives.\n\nRegular evaluations and communications of performance outcomes. ","100% of performance metrics updated at defined intervals (e.g., weekly, monthly, quarterly).\n\nUse of automated tools or templates for 90%+ of tracking.","SLA-002"]
["PRE 7 – Enhance service delivery","Enhance accessibility and service quality for beneficiaries.\n\nEnhance staff capacity and responsiveness.\n\nStreamline service delivery process.","Decrease time spend on processing applications or eligibility determinations.\n\nReduce internal inefficiencies.\n\nEvaluation of service delivery statistics (call wait times, work tasks, application processing, eligibility determinations, etc.).\n\n","Reduce average wait times by 20% over 6 months.\n\nIncrease response time to client inquiries by 20% over 6 months.\n\nReduce internal processing delays by 30% over 12 months.","SLA-002"]

{"sheet":"4. Code Values","index":3,"n_rows":5,"n_cols":2,"rows_kept":5,"cut":false,"hidden":false,"merged":[[1,0,1,1]]}
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["Vendor Response - Vendor's Disposition"]
["Vendor's Dispositions","Description"]
["Will Meet","Outcome will be met/supported by the vendor"]
["Will Not Meet","Outcome will not be met/supported by the vendor"]